Account Termination Notes

Effective Date: May 11, 2026

1. PURPOSE AND SCOPE

This Account Termination Notes (or, "Account Termination and Data Retaination Policy") constitutes a binding extension of the Weniba Terms of Service and governs every aspect of account closure—whether initiated voluntarily by the end user or enforced by Weniba. By maintaining an account on the Weniba platform, each user acknowledges that the procedures, limitations, and retention obligations set out in this document are incorporated by reference into the operative Terms of Service and are legally enforceable at all times both during the subsistence of the account relationship and after its conclusion.

2. ACCOUNT SUSPENSION AND ADMINISTRATIVE HOLD

Weniba reserves the right, in its sole and absolute discretion, to suspend any account without prior notice when it reasonably determines that a breach of the Terms of Service, an acceptable-use violation, fraudulent activity, or any conduct that poses a material risk to Weniba’s network, reputation, or other customers has occurred. A suspension is an administrative hold; during the suspension period all services attached to the account are rendered inaccessible, any public-facing resources are taken offline, and the user is barred from provisioning new services or accessing the management console. The user remains fully liable for all charges accrued up to the moment the suspension is imposed, and no service credits or refunds of any kind are payable for the duration of the suspension. Weniba may lift a suspension in its sole judgment after the user has cured the underlying violation to Weniba’s satisfaction and has paid any outstanding balances and a reinstatement fee where applicable. If the user fails to cure the violation within the timeframe specified in the suspension notice—or within fourteen calendar days where no specific timeframe is stated—Weniba may proceed to terminate the account outright pursuant to Section 4 below.

3. VOLUNTARY ACCOUNT DELETION BY THE USER

A user may submit a request to delete their account at any time through the designated self-service interface or by lodging a verified written instruction with Weniba’s support team. Account deletion is a permanent and irreversible action; accordingly, Weniba has instituted mandatory pre-deletion safeguards that the user must satisfy before a deletion request will be accepted for processing:

(a) Account Age: The account must have been registered for a minimum of thirty (30) calendar days. Requests submitted before the thirtieth day will be declined, and the user must wait until the account crosses that threshold.

(b) Zero Active Services: Every active service—including virtual machines, shared hosting plans, domain registrations, SSL certificates, backup snapshots, and any add-on or ancillary product—must be affirmatively cancelled by the user. An account that still contains an active service cannot be deleted, and it is the user’s sole responsibility to terminate each service individually before initiating the account deletion workflow.

(c) Settled Financial Obligations: The account must carry a zero balance. All invoices, whether issued or pending generation, must be paid in full. No unpaid invoice, contested charge, or chargeback proceeding may exist on the account. If a final invoice is generated after service cancellation, the user must wait for that invoice to be issued, pay it in full, and allow the payment to clear before the account can be deleted.

(d) Wallet Balances: Any positive balance held in the account wallet is non-refundable. The user is strongly encouraged to consume wallet credits toward legitimate charges before requesting deletion. Once the account deletion is finalised, any residual wallet balance is irretrievably forfeited and no cash refund, store credit, or equivalent value will be issued.

Weniba will not process a deletion request that fails any of the above conditions. The user will be notified of the specific deficiency and must remedy it before resubmitting the request.

4. INVOLUNTARY ACCOUNT TERMINATION BY WENIBA

Weniba may terminate an account immediately and without prior notice—or after a suspension period has elapsed and the user has failed to cure the underlying breach—for any of the following non-exhaustive reasons: material or repeated breach of the Terms of Service, fraudulent or deceptive practices, non-payment of invoices beyond the final due date, use of the platform for illegal or criminal activity, persistent abuse of shared resources, or any conduct that in Weniba’s reasonable opinion threatens the operational stability, security, or commercial interests of Weniba, its infrastructure, or its other customers. Termination is effective as of the date and time Weniba records the termination event in its administrative systems. Upon termination, all services are immediately and permanently decommissioned, all associated data is queued for deletion in accordance with the retention schedule set out in this policy, and the user forfeits any right to access the account or its contents. Weniba shall have no liability for any loss of data, revenue, or business opportunity resulting from an involuntary termination conducted in accordance with this policy.

5. CONSEQUENCES OF ACCOUNT CLOSURE

Whether the account is closed voluntarily or involuntarily, the following consequences attach with immediate effect:

(a) Access Revoked: The user’s ability to authenticate to the Weniba control panel, API, and all related systems is permanently revoked. Any active sessions are forcibly terminated.

(b) Service De-provisioning: All virtual instances, storage volumes, network configurations, IP address assignments, DNS zones hosted on Weniba nameservers, and every ancillary resource associated with the account are destroyed without possibility of recovery.

(c) Domain Names: Domain names registered through Weniba are not automatically renewed following account closure. It is the user’s exclusive responsibility to transfer any desired domains to an alternative registrar before initiating account deletion. Weniba assumes no obligation to renew, transfer, or recover a domain name after account closure.

(d) AI Chat Logs: All Weniba AI chat logs and conversation histories associated with the account are permanently deleted as part of the account deletion process and cannot be recovered under any circumstances.

(e) Content and Backups: All user-generated content, including website files, databases, email messages, and backup archives stored on Weniba infrastructure, is irrevocably erased. The user bears the entire burden of exporting all desired data before closing the account.

6. DATA RETENTION POST-TERMINATION

Weniba retains categories of data that survive account closure only to the extent and for the duration strictly necessary to comply with applicable legal, regulatory, and operational requirements.

(a) Personal Data: Personal information that is not subject to a statutory retention mandate will be deleted or anonymised within a commercially reasonable period after account closure, subject to the backup-cycle caveat noted in sub-section (d).

(b) Payment and Financial Records: Transaction logs, invoice registers, payment receipts, and all related financial records are retained for a minimum of ten (10) years following the date of account closure. This retention period is dictated by commercial law, tax legislation, anti-money-laundering obligations, and generally accepted accounting standards. Financial records are not deleted upon account closure and will continue to be stored in a secured, access-restricted archive for the duration of the ten-year retention window. Data used for processing payments (e.g, but not limited to, Billing Details, Email Address, Phone Number) will be retained for security and audit purpose, upto, but not limited to, ten (10) years.

(c) Traffic and Security Logs: Server access logs, firewall logs, and security-event logs may be retained for up to twenty-four (24) months after account closure for the purpose of investigating past security incidents, defending against legal claims, and complying with lawful requests from competent authorities.

(d) Backup Archives : Data that resided in Weniba’s routine backup archives may persist for a transitional period not exceeding ninety (90) days after account closure before being overwritten or purged in the ordinary course of backup rotation. Weniba does not retrieve data from backup archives for a former user and provides no assurance that any particular item of data will be recoverable from backup media.

7. DISCLAIMERS AND LIMITATIONS

To the fullest extent permitted by law, Weniba disclaims any and all liability arising from the suspension, termination, or deletion of an account or the application of any retention period described in this policy. The user expressly agrees that Weniba shall not be liable for any direct, indirect, incidental, consequential, or special damages—including loss of data, loss of profits, or business interruption—that result from or are connected with the closure of the account.

8. MODIFICATIONS TO THIS POLICY.

Weniba reserves the right to amend this Account Termination and Data Retention Policy at any time at its sole discretion. Material amendments will be communicated to account holders by email or through a prominent notice in the account management console. Continued maintenance of an account after the effective date of a revision constitutes acceptance of the revised policy.

9. GOVERNING LAW AND SEVERABILITY

This policy is governed by the same substantive law and dispute-resolution mechanism stipulated in the Weniba Terms of Service. If any provision of this policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.